“Kelly’s distinguished herself in her many years with us by encompassing so many of the leadership attributes we all strive for. In particular, she has a great sense for taking care of the customer. She is a true servant leader who has a tremendous track record of success.”
-Erik Nordstrom, Vice President, Nordstrom, Inc.
“I have worked with Kelly Carpenter for many years at Nordstrom and then recently at Pottery Barn and Pottery Barn Kids. She always was and is an amazing leader.
At Nordstrom she had an incredible ability to develop great talent and retain employees by “tying a rope” around them to her and to Nordstrom. Many of the leaders that she directly coached as a Store Manager have gone on to be successful buyers and store managers as a result. Her efforts are sustainable; the productivity results from her previous assignment are still number one in the company.
Her working with us at Pottery Barn and Pottery Barn Kids has been so great for our teams. Kelly helped us develop and manage our pilot program, Management Academy. The evaluations after the training were excellent and we are looking very forward to Kelly taking the training to an even higher level by including floor leadership. She is a true expert on service and sales training.”
-Vicki McWilliams, Senior Vice President, Pottery Barn and Pottery Barn Kids
“Kelly Carpenter’s impact was felt day one! She is an amazing lady with endless energy and she has a true passion for service. In the first 6 months she has taken Nugget Markets further in its quest for World Class Service than I could have possibly hoped or imagined. Our total Company sales trend has increased 5% over the previous 6 month trend. Kelly’s “buy-in” with the management team, as well as our front-line associates has been flawless. She can challenge the expectations in a firm yet subtle way. She is a true professional.”
-Eric Stille, President/CEO, Nugget Markets Inc.
“I have been fortunate to work with Kelly Carpenter for the past six months in creating a new vision and culture for my company. Her focus on service is unsurpassed and her ability to drive my management team has been astounding. Kelly has been able to affect change to our culture seemingly overnight for the benefit of all of our team members and our partners (customers). The entire attitude of our company has changed and our morale has never been higher. It is an honor to have Kelly as our consultant and more importantly I firmly believe that our success this past quarter (our largest quarterly profit ever) has been directly related to Kelly’s work with my team. It has been a pleasure to work with a consummate professional like Kelly and I am certain that she can help any company that is interested in serving their customers and their employees.”
- Todd D. Achondo, CFO, Nor Cal Produce, Inc.; President, Achondo Transportation, Inc.
“It has been a wonderful experience working with Kelly the past six months. Her impact on the staff has been enormous! Not only are we providing much better customer service, but we’re working together as a team more effectively! Her energy and passion have been very infectious and the staff has quickly absorbed so much of what Kelly is teaching us! Since we started working with Kelly, we saw an immediate impact on our business. Our sales have actually increased in one of the most difficult years in the history of the dental business! Kelly will be a part of our team for many years to come!!”
- James Ryan, General Manager, Patterson Dental, Sacramento Branch
“Martis Camp engaged Kelly Carpenter to refine service standards and identify service opportunities, while maintaining the connectivity between members, guests and staff. With her skill of communication, knowledge of motivation and understanding of superlative service standards, Kelly was able to relate to our TEAM and deliver the direction and guidance that has allowed our staff to grow and be more accomplished with our members and guests.
With ongoing workshops and refreshing updates, Martis Camp staff stays focused on the task at hand and consistently works to deliver the quality attention to detail that the Company desires. Kelly and her passion help all staff at Martis Camp understand the importance of this goal and take delight in conversation on how to achieve.
Kelly naturally brings a level of inspiration and motivation to Martis Camp. Her contagious enthusiasm is why our TEAM gains so much knowledge and confidence in their ability to ‘walk the talk” based on what insight she shares with us. As a result of our relationship with Kelly, we have expanded our service standards, gained consistency in our delivery, operate with a high level of personal confidence and friendliness and enjoy the work environment. Our members and guests clearly see the difference.”
- Mark Johnson, General Manager, Martis Camp Club
“Kelly “Served” the top 100 leaders of the California Department of Social Services by delivering on her “Fabled Service” Nordstrom roots. Her energy, enthusiasm and “can do” spirit “WOW’ed”! Bringing insights, creativity, experience and flexibility, Kelly effectively partnered to provide an interactive and engaging presentation. What struck me was her ability to adapt the private sector best practices in a way that government leaders could understand. They connected with Kelly and saw how they could immediately put the concepts into practice in their own leadership of a positive work culture.”
-Michelle Schmitt, Organizational Capacity & Workforce Management, California Department of Social Services